Frequently Asked
QUESTIONS
What Changes Occur If I Switch?
It is important to understand that if you switch to CN Brown Energy you will not have to purchase or install any equipment or change any habits. You will continue to get a single, monthly bill from CMP or Versant. One change you will notice on your bill is the name of the company supplying the electricity. CMP and Emera will continue to deliver the electricity to your home or business but the source or the supply of the electricity will come from CN Brown Energy. You can enroll online or over the phone at (207) 739-6444. It is very easy and the whole process takes less than 5 minutes.
Will I have to pay two separate bills?
No. When you switch to CN Brown Energy you will still pay only one bill as you do now. Notice that your current electric bill is divided into two parts; supply and delivery. When you switch to CN Brown Energy you still write out a single check. A portion will pay for the supply of electricity used and the remainder will be kept by CMP or Emera Maine for the delivery of electricity to your home or business.
How can I start saving money with CN Brown Energy?
Simply fill out the quick and easy online enrollment form. You will need a utility bill handy to reference your account number. Once enrolled, you will receive our Welcome Package with details on CN Brown Energy’s Reward Program enabling you to save even more money. The Welcome Package will include savings at Big Apple convenience stores and discount offers on heating oil, propane and kerosene. Sign up today with a company that can help you save on all of your energy needs.
Will I still be a priority if power goes out and I purchase from another supplier?
The responsibility of power delivery remains with Central Maine Power or Emera Maine. They get paid for the delivery of the power to you so it is in their best financial interest to get every resident supplied with electricity as soon as possible. If your power goes out you will continue to call your utility company as you have done in the past. For your convenience CMP can be reached at 800-696-1000 and Emera Maine at 855-440-1111.
Do all the homes or businesses in my area need to sign up with CN Brown Electricity in order for me to get the savings?
No. Any resident or business owner that signs up with CN Brown Energy can save money on heating fuels and other products offered by CN Brown Energy. This is not a pyramid scheme where you save money when you get others to sign up. You can benefit from a competitive supply rate without any referral.
What if we change our minds and want out?
You will have five (5) business days to rescind the contract once enrolled. If you decide to cancel after the five day rescind period you may be charged a $100.00 cost recovery fee.
To exercise this right, contact us at:
CN Brown Energy
1 CN Brown Way
South Paris, ME 04281
EMAIL: electricity@cnbrown.com
207-739-6444 (Phone)
800-296-2721 (Toll Free)
207-743-5952 (Fax)
How Long is the Contract?
The Term of your guaranteed fixed rate is stated in your terms of service document in your welcome package, and is also stated on the website when you enroll online. The rate for your contract is fixed, so you don’t have to worry about prices going up within your contract term.
What if CN Brown Energy stops supplying my power?
Your electricity would keep on running and you would instantly revert back to your utility’s default electricity service.
I am involved with energy efficiency programs with my utility. How will this affect them?
Switching to CN Brown Energy will not interfere with any energy efficiency programs that you have entered into with your local utility.
What If I am on a Flexible Payment Plan or Late Payment Plan, will this affect my Bill?
No. When you switch to CN Brown Energy you will still pay only one bill as you do now. Notice that your current electric bill is divided into two parts; supply and delivery. When you switch to CN Brown Energy you still write out a single check or make one electronic payment. A portion will pay for the supply of electricity used and the remainder will be kept by CMP or Emera Maine for the delivery of electricity to your house.
What is Deregulation?
In 2000 the federal government enacted a law that forced the local electric utilities to allow other electricity suppliers to carry power over their lines, thereby creating a competitive environment. This give consumers the option to select an energy supplier of your choice and potentially lower your electricity supply cost. There are now 17 deregulated states including Maine. Now you have a choice!
What if I move?
If you are going to relocate contact CMP or Emera Maine and request a “Seamless Move.” This will ensure that CN Brown Energy will remain as your electricity supplier. If you are unable to obtain a Seamless Move please contact us as soon as possible to re-enroll. Please contact our customer service if you have any questions regarding this process.
Can both Residential and Commercial Customers Enroll?
Yes, small general service business customers and residential customers can both enjoy the same great savings. We also offer competitive rates for medium and large business accounts. With a copy of your utility bill we can help you obtain the best rates possible on the wholesale market. Contact customer service for further details.
How does GreenChoice Energy work?
When you enroll with CN Brown Energy’s GreenChoice Electricity, we will purchase Renewable Energy Credits from a regionally based green energy facility. The credits purchased represent 100% green renewable electricity made from wind, solar and hydro, but are not limited to those resources, and are delivered to the regional power system.
What is a Renewable Energy Certificate (REC)?
A Renewable Energy Certificate (REC) is a tradable, contractual instrument that represents the environmental attributes of 1 Megawatt-hour of renewable energy generation on the electricity grid. RECs are the sole means to claim usage of grid-connected renewable electricity in the United States, and the compliance instrument for consumption- or delivery-based state Renewable Portfolio Standards. Renewable electricity generation and use are tracked through RECs, and so by matching RECs with your electricity service you are using renewable electricity. A REC represents the environmental benefits of 1 megawatt-hour of renewable electricity that can be paired with electricity.
Is renewable energy reliable?
Yes, there is no shortage of renewable energy and there will never be a shortage of wind, solar and hydro. With just these three resources electricity demand can be met without relying on traditional fossil fuels.
Can both Residential and Commercial Customers enroll in to GreenChoice Energy?
Yes, residential customers and small general service business customers can enroll. We also offer competitive rates for medium and large customer accounts. With a copy of your utility bill we can help you obtain the best rates possible on the wholesale market. Contact customer service for more details.